Product Designer at Natwest Bank
January 2022 – March 2022 | Retail Banking
January 2022 – March 2022 | Retail Banking
Project details: I worked with Natwest’s e-Banking migration team to help upgrade their online banking experience. The projects that I delivered included “credit card payments” and “customising e-banking alerts”.
MY ROLE AND APPROACH
Stakeholder engagement, research and design:
• I worked with the product manager to gather requirements and built initial scamps
Stakeholder engagement, research and design:
• I worked with the product manager to gather requirements and built initial scamps
• I then presented the scamps in design workshops to various stakeholders within the bank including the project director and members from legal (for compliance) and engineering team member like developers and solutions architects to solicit their input and enhance the journeys that I’d designed.
• Once the scamps had evolved enough, I built prototypes in Axure for testing and then iteratively evolved them through user feedback
• I presented the designs at various show and tell sessions within the bank for input from cross departmental stakeholders for design consistency
• Delivered the final UI for the project