Worked on Natwest’s contactless joint savings account opening journey. This project took place during COVID and therefore the journey had to be fully contactless. The main challenges were:
1. Notifying the 2nd applicant that the 1st one had successfully done their part and now it was their turn.
1. Notifying the 2nd applicant that the 1st one had successfully done their part and now it was their turn.
2. Notifying the 1st applicant that the 2nd applicant has successfully completed their part, and the account was now open.
3. Sending periodic reminders to the appropriate applicant to resume their incomplete journey.
4. Notifying the applicants of the deletion of their incomplete application after they had abandoned it for over two weeks.
5. And most importantly, doing all the above without sharing their personal data with each other.
MY ROLE AND APPROACH
In summary, I took the journey maps over from the journey designer and translated them into usable interactions that satisfied user’s MVP priorities from the product.
MY ROLE AND APPROACH
In summary, I took the journey maps over from the journey designer and translated them into usable interactions that satisfied user’s MVP priorities from the product.
Stakeholder management, research, design, testing and developer collaboration:
• Evolved the interaction designs with input from various stakeholders in the bank’s savings team, their legal team for compliance, and technical architects and developers etc.
• Evolved the interaction designs with input from various stakeholders in the bank’s savings team, their legal team for compliance, and technical architects and developers etc.
• Ran the designs through peer review sessions with other senior UX designers within the bank to ensure design consistency
• Validated designs through user testing conducted with user pairs and further evolved designs as necessary
• I worked closely with developers in implementing designs through regular desk check
• I was also involved in mentoring Junior UX designers from other teams