UX Designer at Harborough District Council
June 2021 – Jan 2022 | Government
June 2021 – Jan 2022 | Government
Worked on Harborough District Council’s website migration project. The council was moving from their existing CMS/ CRM system called Lagan to a new one called Netcall.
MY ROLE AND APPROACH
Working with GDS guidelines,
• I helped the council design various transactional, functional and content areas of the website including:
o Council Tax
o Waste Management
o Planning
o Licensing
o Website login and registration
Working with GDS guidelines,
• I helped the council design various transactional, functional and content areas of the website including:
o Council Tax
o Waste Management
o Planning
o Licensing
o Website login and registration
• I served as a full lifecycle designer - taking each requirement from discovery to delivering fully tested prototypes.
Stakeholder engagement: Ran workshops with various service area managers, customer services personnel, content writers and other stakeholders to:
• conduct research
• workshop user journeys
• produce wireframes and content architectures
Research: In absence of actual users to work with due to the COVID restrictions, I relied on Google analytics, call centre data and customer services reports as well as qualitative feedback from customer service personnel to make design decisions.
• conduct research
• workshop user journeys
• produce wireframes and content architectures
Research: In absence of actual users to work with due to the COVID restrictions, I relied on Google analytics, call centre data and customer services reports as well as qualitative feedback from customer service personnel to make design decisions.
Design: I produced content architectures, journey maps and lo-fi UX designs. Netcall has their own UI components library and hence the was no need for UI designs however the UX designs had to be developed in adherence to Netcall’s specifications.
Developer collaboration and design implementation: Served as a bridge between the council service heads and Netcall to communicate the synthesised requirements and I worked with Netcall engineers in implementing the UX designs into their CMS.