Lead UX Designer at DWP's Money and Pension Scheme
October 2022 – April 2023 | Government
October 2022 – April 2023 | Government
Worked on two separate digital transformation initiatives for the Money and Pensions Scheme through Solirius/ Ernst and Young. The ask was to design the MVP for websites for the “Money Guiders Programme” and the “UK Partnership B2B hub”.
• The money guiders programme is set up to upskill public servants such as local council employees, carers, and other health service workers to provide money guidance to their customers in multiple areas of financial concern
• The UK Partnership B2B hub’s purpose is to empower and educate employers in carrying out initiatives in their organisation to understand the financial concerns of their staff and help them navigate those concerns through education, planning and by introducing behaviour change.
• The UK Partnership B2B hub’s purpose is to empower and educate employers in carrying out initiatives in their organisation to understand the financial concerns of their staff and help them navigate those concerns through education, planning and by introducing behaviour change.
MY ROLE AND APPROACH
Stakeholder engagement and research:
• I led workshops with internal stakeholders, subject matter experts and external users from charities such as Macmillan Cancer Research and Neighbourhood Networks, as well as private organisation like Premiere Inn and Danske Bank across both projects.
• Due to tax and legislative differences as well as vast behavioural differences between users from different nations, I interviewed at least one research subject and SME from each nation within the UK i.e. England, Scotland, Northern Ireland and Wales.
• I leaned heavily on external users as well as internal stakeholders to:
o validate previously created user personas and create new ones
o identify user needs and pain points in detail
Design:
• I workshopped designs based on research and ranked user priorities on the designs with the afore mentioned participants
• I then iteratively produced interactive wireframes for user testing
• I helped in carving out an MVP based on the top user priorities
User Testing:
• Led user testing to evolve the MVP wireframes over multiple rounds of lab testing sessions with approx. 8 users per project from group of users I’d engaged for the initial research
Stakeholder engagement and research:
• I led workshops with internal stakeholders, subject matter experts and external users from charities such as Macmillan Cancer Research and Neighbourhood Networks, as well as private organisation like Premiere Inn and Danske Bank across both projects.
• Due to tax and legislative differences as well as vast behavioural differences between users from different nations, I interviewed at least one research subject and SME from each nation within the UK i.e. England, Scotland, Northern Ireland and Wales.
• I leaned heavily on external users as well as internal stakeholders to:
o validate previously created user personas and create new ones
o identify user needs and pain points in detail
Design:
• I workshopped designs based on research and ranked user priorities on the designs with the afore mentioned participants
• I then iteratively produced interactive wireframes for user testing
• I helped in carving out an MVP based on the top user priorities
User Testing:
• Led user testing to evolve the MVP wireframes over multiple rounds of lab testing sessions with approx. 8 users per project from group of users I’d engaged for the initial research